UX Research Intern - Full Time, Remote
WeHealth is a Public Benefit Corporation founded at the intersection of public health, technology and design. We take a human-first approach to ensure that our technology is safe, private, and anonymous. We build and foster decentralized technology to prevent and control the spread of infectious diseases such as COVID-19 securely and anonymously, i.e. without sharing any personal information, to protect individual privacy.
About the Product
You can see more about the app here.
About the Role
We are looking for a UX Research Intern to help us elevate the user experience of our consumer apps and customer portal and derive insights about their behavior and attitudes. You’ll conduct original research, design and execute studies, distill insights and help us improve our feedback loops with our stakeholders. You will work closely with senior researchers & designers and gain strong mentorship. You will also have the opportunity to publish blog posts, videos, research papers and share your learnings with a wider audience.
What You Will Do
- Design and conduct studies on users and assess Covid attitudes -- independently and in conjunction with other researchers. You will utilize methods such as ethnographic & field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful
- Identify and prioritize knowledge gaps in our understanding of the WeHealth experience and opportunities to improve outcomes
- With the guidance of the team, collect, analyze, and share data and insights with the rest of the company and our customers
- Help with service design on how the product is implemented with our end customers, how opportunities for improvement are identified and how best practices are shared
- With the guidance of your mentor, publish blog posts, videos, papers to publicize your work
Skills for an Ideal Candidate
- Has experience as a researcher for qualitative research studies or research projects, including contextual analysis, usability/user testing, surveys, field research, and user interviews
- Is well versed with HCI/HCD concepts and UX principles
- Leans heavily into quantitative and qualitative data investigation, collection, statistical analysis, and communication; is a strong user advocate
- Experience and passion for metrics and dashboards visualization that clearly show impact of data and tell a story to our clients, often a non-technical audience
- Plusses: knowledge of Apple / Google Exposure Notification, hands on experience with R or similar, SQL, knowledge of Python, experience with Asana
- Preference for experience in healthcare / digital health industry
- Preference for candidates enrolled in a degree program, but not required
Attitudes and Attributes of an Ideal Candidate
- Creative, flexible, and able to work productively in a multi-project, deadline driven, scrappy environment
- Protecting privacy is a principle that drives you
- Innovation and making a positive impact motivates you
- You care about health equity and helping underserved populations
- You are results and quality oriented
- Willing to work with team members in different time zones and with different skills
- Aptitude to independently learn new technologies
- A strong sense of ownership, accountability, and drive
WeHealth is a completely distributed team. There do seem to be a number of us in California, but that’s not required. Since we’re incorporated in the U.S., U.S. laws will apply in what we do.
This is a paid internship position and the compensation will range from $4000-$6000/mo depending on industry experience level.
We’re currently accepting applications and this internship will be available for Summer 2021.
We respect your time, so we’ve kept it simple to just a resume and a cover letter. For the cover letter, bullet points are fine. It’s just useful to have context when reviewing applications.
It is the policy of WeHealth to provide all persons with equal employment and educational opportunities regardless of race, color, ancestry, national origin, ethnic group identification, religion, age, gender, marital status, domestic partner status, sexual orientation, disability or AIDS/HIV status, medical conditions, gender identity, or status as a Vietnam-Era veteran. These categories specifically include status as a lesbian, gay, bisexual, transgender, or questioning person.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
We pride ourselves in being a mission-driven, purpose-led organization and a group of dedicated individuals who care about social good and public health impact. We care about each other and about the world, and it shows in how we interact with each other and our customers and in all the decisions we make. While our organization arose out of the pandemic and is focused on addressing the COVID-19 crisis-, our goal is to create a culture of stability, assurance, trust, resilience, and a sense of calm within our organization and everyone we work with. We believe in work-life balance, taking weekends off, avoiding burnout and making sure everyone finds meaning and sustainability in what we do. Our mission is to address global health challenges through technology and human-centered design, to prevent disease and promote health, and it all starts with taking care of ourselves 😀.