IMPLEMENTATION

Professional Services

In addition to developing the technology behind the WeHealth Platform, we offer professional services for implementation, training, launch, and ongoing support.

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Speed

Launch in as little as one week.

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Coverage

Get ongoing 24/7 support.

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Expertise

Leverage our community.

COLLABORATE

Implementation

As part of the implementation process, WeHealth offers full onboarding, customization support, provisioning of users, training on verification and how to administer the program, as well as launch support.

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Onboarding

Work with a dedicated account manager to ensure a successful launch in your community. We'll provide a detailed project plan with testing and training.

App Messaging

Our experts will guide you through a risk level parameters, messaging, and branding exercise to create a custom App and Portal designed for your community's needs.

Provisioning

We facilitate bulk provisioning of users for access to the app and the portal, available for direct download at the time of app store launch.

Integrations

We integrate with labs to automate test results, as well as case management systems and CRM tools to speed up the send exposure notification process.

Calibration

Distance: We conducted extensive research to confidently advise on what values to choose for various exposure level goals. 

Risk: We tested real-life simulations of risk, where we measured the accuracy of the models by using correlations between app-reported notifications and manual logs.

Training

We train public health authorities and program administrators on how to setup the App and Portal, and also train public health professionals and clinicians on how to use the Portal to generate verification codes to confirm positive test results. We offer publicly accessible documentation for all app users in our Knowledge Center.

Ongoing Support

WeHealth offers partner support Monday-Friday from 9-5 PST. We offer ongoing support for all app-related questions around the clock, 7 days a week by providing a response within 24 hours for high priority issues and 72 hours for normal to low priority issues. Partners have access to participate in the WeHealth Forum, a product advisory board.

Connect with us today